Privacy Policy

Overview

Ospira Technologies Private Limited is committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard personal data and your rights concerning this information. By accessing or using our platform, you agree to the terms outlined in this Privacy Policy. We encourage you to review this policy periodically, as it may be updated to reflect changes in our services or applicable regulations. If you disagree with any aspect of the policy, we recommend discontinuing use of our platform.

Data Collection

We gather data both directly from users and automatically through system interactions. Below is a detailed breakdown:

1. Personal Information:

• Account Data: When you register, we collect basic account details like email, password, and user settings. In some cases, we may also request additional details, such as occupation, date of birth, government ID, contact number, and demographic details (e.g., ethnicity, language preferences).
• Profile Data: Optional data like a profile picture, biography, or social media links can be shared to enhance the user experience. This information may be visible to other users based on your preferences.

2. Assessment Data:

During the assessment process, we collect your and your child's responses to our questionnaires. These responses are recorded and analyzed to generate insights about your child and understanding how to best go about their learning and development.

3. Payment Data:

For purchases, we collect billing information, including name, address, and pin code. Payments are processed securely through third-party providers, and sensitive information like card numbers or CVVs is not stored on our servers.

4. System and Usage Data:

Automated data collection includes your device type, IP address, browser details, geographic location, and activity patterns on our platform (e.g., pages visited, time spent on content, and interactions with features).

How We Use Your Data

We use collected data to enhance the quality and relevance of our services:

• Personalization: To tailor assessments and recommendations for your child's unique learning needs.
• Service Improvements: To analyze usage trends, troubleshoot issues, and refine our platform for a better user experience.
• Communication: To send updates about services, important account notifications, or promotional offers.

Data Sharing

We do not sell or trade your personal information. However, data may be shared under specific circumstances:

1. With Service Providers: Trusted third-party vendors may process data for purposes such as customer support and system security. These vendors operate under strict confidentiality agreements.
2. Legal Compliance: Data may be disclosed if required by law, such as during a legal investigation or to comply with regulatory obligations.
3. Aggregated Insights: Non-identifiable, aggregated data (e.g., overall usage statistics) may be shared with partners or published for transparency purposes.
4. Guardian Consent: If the user is a minor, consent from a legal guardian is deemed to have been given when the guardian registers the child on our platform.

Data Security

We prioritize the confidentiality and security of your information. Steps we take include:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to personal information, based on a need-to-know basis.
• Periodic Audits: Regular checks are conducted to identify vulnerabilities and enhance data protection measures.

Despite these efforts, no system is entirely immune to security risks. We encourage you to safeguard your account details and report any suspicious activity.

Cookies and Tracking Technologies

To enhance functionality and improve user experience, we use cookies and similar tracking tools:

• Cookies help remember your preferences and provide a seamless login experience.
• You can disable cookies in your browser settings, but this may limit certain features of the platform.

Data Retention

We retain data as long as necessary for operational, legal, or business purposes:

• Active user data is stored during the account's lifecycle and for up to five years after account closure.
• Retention periods may be adjusted to comply with laws or free up storage.

User Rights and Control

You have the right to access, update, or delete your personal information:

• Profile updates can be made directly through your account dashboard.
• Requests for data deletion or other rights under applicable privacy laws can be directed to our support team.

Public Information

If you post content in discussion forums or other public areas of the platform, the information shared may be visible to all users. We advise caution when sharing personal details in these spaces.

Changes to This Policy

We may update this policy periodically to reflect changes in our services or compliance requirements. Any significant changes will be communicated, and continued use of the platform implies acceptance of the updated terms.

Contact Information

For concerns, queries, or to exercise your rights, please reach out to our Grievance Officer:

Nandita Mehrotra
Email: grievance@ospirax.com

We value your trust and are committed to addressing your concerns promptly.